In His Name, Inc. has grown and thrived by doing our very best to meet, or exceed, the needs of the world's greatest customers. We want you to be happy with your purchases and to leave us, both in our store and on-line, with the feeling that you've shared in a caring Christian experience.
If for any reason you are not satisfied with your purchase you may return it within 30 days of delivery for a refund.
In His Name does NOT refund the actual original shipping costs of the carrier or reimburse the cost to return items. Origination point shipping costs on "Free Ship" orders will be deducted from your refund
From 30 days to 60 days we will be still accept returns in saleable condition with the receipt, but you will be issued a store voucher only. Sorry, no returns after 60 days.
Please do not return any items without a return authorization.
We cannot credit your account correctly without prior notification.
Refused packages - A 25% processing fee will be applied towards all packages that are refused without authorization.
The following items CANNOT be returned - NO REFUNDS, NO EXCHANGES:
Limited returns policy for Children's apparel (including dresses, suits and veils; excluding hosiery):
Please contact us (click here) if you have received the wrong item. We will issue you a return authorization number with instructions and ship the correct item at once.
If it is our error, we will reimburse shipping charges to send the item back (ground delivery only) or send a retun label. If you need the correct item immediately, we will process a new order and your credit card will be charged accordingly (excluding shipping charges) and we will credit your card when we receive the returned item.
Call or Contact us (click here) As Soon As Possible if you receive damaged product in your package.
Items received damaged due to carriers, (UPS, USPS, FedEx, DHL, etc.) will be reshipped to you immediately and we will file all claims with the carrier. We may ask you to "store" the damaged package and product for a few days for the carrier to send an inspector.
No returns will be accepted without prior authorization. Unauthorized returns will be sent back at the customer's expense.
Please use the following instructions for all return requests:
For Exchanges, we suggest placing a new order and returning the original item for reimbursement. This will avoid any delays and possibly not having right size available.
All returned items must be in resalable condition. This means they must not be altered or personalized in any way and must have all original packaging and labels.
Thank you for allowing us to help you with your shopping experience!
-From the Family at In His Name Catholic Store